Client Service Agreement

This is a copy-paste ready service agreement template. Replace all [BRACKET] placeholders with client and business-specific information. Have your attorney review before use. This template covers essential terms for residential cleaning service agreements.

# CLIENT SERVICE AGREEMENT

Address: [BUSINESS_ADDRESS]

Phone: [BUSINESS_PHONE]

Email: [BUSINESS_EMAIL]

License: [BUSINESS_LICENSE_NUMBER]

Insurance: [INSURANCE_CARRIER], Policy #[INSURANCE_POLICY_NUMBER]

Bonded: [BOND_CARRIER], #[BOND_NUMBER]

Name: [CLIENT_FIRST_NAME] [CLIENT_LAST_NAME]

Address: [PROPERTY_ADDRESS]

Phone: [CLIENT_PHONE]

Email: [CLIENT_EMAIL]

Service Type: [SERVICE_TYPE]

Package: [PACKAGE_NAME]

Frequency: [FREQUENCY]

Scheduled Day/Time: [SCHEDULED_DAY] at [SCHEDULED_TIME]

Estimated Duration: [ESTIMATED_DURATION] hours

First Service Date: [FIRST_SERVICE_DATE]

Price Per Visit: $[PRICE_PER_VISIT]

Billing Frequency: [BILLING_FREQUENCY]

[BUSINESS_NAME] agrees to provide professional cleaning services as described in the attached Service Checklist for the [PACKAGE_NAME] package. Services will be performed at the property located at [PROPERTY_ADDRESS] on the scheduled frequency and dates agreed upon by both parties.

Specific inclusions: [SERVICE_INCLUSIONS]

Specific exclusions: [SERVICE_EXCLUSIONS]

Special instructions: [SPECIAL_INSTRUCTIONS]

This agreement begins on [START_DATE] and continues on a month-to-month basis until terminated by either party. Either party may terminate this agreement with [NOTICE_PERIOD] written notice. No long-term commitment is required.

Client agrees to pay $[PRICE_PER_VISIT] per visit, billed [BILLING_FREQUENCY]. Payment is due on the day of service or by automatic charge to the card on file. Accepted payment methods: [PAYMENT_METHODS].

Late payments: Invoices unpaid after [LATE_DAYS] days incur a $[LATE_FEE] late fee. Services may be suspended for invoices unpaid after [SUSPENSION_DAYS] days.

Price adjustments: Rates may be adjusted annually with [PRICE_NOTICE_DAYS] days written notice.

Client provides access to the property via: [ACCESS_METHOD].

[BUSINESS_NAME] agrees to:

• Use access methods only for scheduled service appointments

• Secure all doors, windows, and security systems upon departure

• Never share access codes or keys with unauthorized persons

• Immediately report any lost keys or access devices

• Maintain records of all access events

Client agrees to:

• Notify [BUSINESS_NAME] of any access method changes

• Secure pets in safe areas before team arrival

• Remove or secure valuables and irreplaceable items

• Maintain safe conditions (no exposed wiring, unstable flooring, aggressive unrestrained pets)

Client may reschedule without penalty with at least [RESCHEDULE_HOURS] hours notice. Rescheduling with less than [RESCHEDULE_HOURS] hours notice incurs a $[SHORT_NOTICE_FEE] fee.

If [BUSINESS_NAME] cancels with less than [RESCHEDULE_HOURS] hours notice, the next visit is complimentary.

Client no-shows (team arrives but cannot access home) are charged the full service fee.

[BUSINESS_NAME] guarantees complete satisfaction with every service. If any area does not meet the client's standards, [BUSINESS_NAME] will return within [GUARANTEE_HOURS] hours to correct the issue at no additional charge.

This guarantee applies to services performed within the agreed scope. Requests for services outside the agreed scope may incur additional charges.

[BUSINESS_NAME] carries general liability insurance of $[INSURANCE_LIMIT] and is bonded for employee dishonesty.

In the event of damage caused by [BUSINESS_NAME] team members during service:

• Client must report damage within [DAMAGE_REPORT_HOURS] hours

• [BUSINESS_NAME] will assess and repair or replace the damaged item at fair market value

• [BUSINESS_NAME] is not liable for: items already damaged, items identified as fragile/valuable and not secured by client, damage caused by pre-existing defects, normal wear and tear from appropriate cleaning

• Maximum liability per incident: $[MAX_LIABILITY]

[BUSINESS_NAME] assigns a consistent team to the client's home to build familiarity and trust. In the event of illness, vacation, or scheduling conflict, a substitute team may be sent. Client will be notified in advance of any substitution.

[BUSINESS_NAME] provides all cleaning products, equipment, and supplies unless client requests specific products. If client requests products not in our standard lineup, [BUSINESS_NAME] is not liable for any surface damage or adverse reactions.

Either party may terminate this agreement with [NOTICE_PERIOD] written notice. Upon termination:

• All outstanding invoices become due immediately

• Access methods (keys, codes) will be returned or deleted within [RETURN_DAYS] days

• Client information will be retained per privacy policy and legal requirements

[BUSINESS_NAME] respects client privacy. Team members are trained to maintain strict confidentiality regarding client identity, home contents, financial status, and personal matters observed during service. No photos are taken inside client homes without explicit permission.

Any dispute arising from this agreement will first be addressed through good-faith negotiation between the parties. If negotiation fails, disputes will be resolved through mediation in [MEDIATION_CITY] before resorting to litigation.

For [BUSINESS_NAME]:

Name: [OWNER_REP_NAME]

Title: [OWNER_REP_TITLE]

Signature: _________________________

Date: [CONTRACT_DATE]

For Client:

Name: [CLIENT_FIRST_NAME] [CLIENT_LAST_NAME]

Signature: _________________________

Date: [CONTRACT_DATE]

[Attach detailed checklist for the selected package]

[Attach credit card or ACH authorization form if applicable]

Clozo Academy Curriculum -- Copy-Ready Template